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Shipping

DOMESTIC SHIPPING- parcel post and express post
Online orders are shipped out within 2 days of receiving payment from our office in Sydney, Australia. During very busy periods it can take up to 4 days. 

Australia Post provides the following guidelines for delivery : 

  • Sydney Metro: 1-2 working days 
  • - Other NSW: 2-3 working days 
  • - Canberra, Melbourne, Brisbane Metro: 2-4 working days 
  • - Other Cities and Regional Areas: 3-7 working days

DOMESTIC COURIER SHIPPING
Courier shipping is marked as taking between 1-6 business days. Your items can get to you as fast as the next day in some cases. If you're based in Sydney you can expect to get your parcel a lot faster than someone in WA for eg. Our courier service is managed by Sendle. To find out more about sendle click HERE
Courier orders are automatically labelled as "Authority to leave", which means that they do not require a signature and will be left in a safe place eg. near your front door. If you require a signature or have other instructions, please leave a note on your order when you are completing checkout. Keep in mind that orders weighing 500g or less are sent with authority to leave and this can not be changed. If your order is small and you do not want it left at your property unattended while you are at work, you are better off selecting the Aus post option. if any of this is confusing, shoot me an email and ill help you out. 

FREE SHIPPING
Online orders are shipped out within 2 days of receiving payment from our office in Sydney, Australia. During very busy periods it can take up to 4 days. 

Shipping is FREE for domestic orders over $50 (metro areas only).
Free shipping orders are automatically labelled as "Authority to leave", which means that they do not require a signature and will be left in a safe place eg. near your front door. If you require a signature or have other instructions, please leave a note on your order when you are completing checkout. 

INTERNATIONAL ORDERS
Which countries do we ship to? 
We ship internationally to most countries. 
We do not currently ship to: Guatemala, Cuba, North Korea, Islamic republic of Iran, North Sudan or the Syrian Arab Republic.

How long will it take? 
Online orders are shipped out within 2 days of receiving payment from our office in Sydney, Australia. During very busy periods it can take up to 4 days. International orders take between 6-13 working days to arrive. 

International shipping rates
International shipping rates are as follows: 
up to 250g:
New Zealand: $17
Rest of the world:$17

up to 500g:
New Zealand: $19
Rest of the world: $25

Up to 1kg:
New Zealand: $23
Rest of the world: $45

Up to 2kg:
New Zealand: $30
Rest of the world: $70

International orders are automatically labelled as "Authority to leave", which means that they do not require a signature and will be left in a safe place eg. near your front door. If you require a signature or have other instructions, please leave a note on your order when you are completing checkout.

You are responsible for any customs fees incurred with importing our products.

Email: info@mineralism.com.au

If you have an questions about shipping or are unsure if we can ship to your country, please email us.

RETURNS / EXCHANGES
We do not accept returns for change of mind, however if you would like to exchange an item you have 14 days from the delivery date to do so. simply send us an email and we will arrange it from there. You will be responsible for any shipping costs.

 If an item you have been sent is damaged or you have received the wrong item, contact us via email and we will resolve the issue immediately.